Terms of Use

1. Who May Use the Service

You must be at least 18 years old and capable of forming a binding contract. If you use the Service on behalf of a company or other organization, you confirm that you are authorised to bind that organization, and "you" includes it.

The Service is a professional tool for creating advertising and marketing content. It is offered to individuals and businesses; it is not directed at children.

2. Your Account

You must provide accurate registration information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account, including activity by an AI assistant you have connected (section 10). Notify us promptly at the contact in section 21 if you suspect unauthorised access.

One person may hold seats in several team workspaces in addition to a personal account context. Actions you take are billed to the context you have selected, as described in section 4.

3. Plans, Credits, and Payment

Generation on CreatorCity is powered by credits. Credits are obtained through subscription plans and one-off credit packs purchased on our pricing page, and occasionally through promotional codes we issue. Payments are processed by Stripe under Stripe's own terms; we never hold your card details.

The following rules apply to credits:

• Plan credits are granted each billing cycle. Unused plan credits do not roll over to the next cycle.
• Credit-pack credits do not expire while your account remains open.
• Credits are a prepaid consumption balance for use within the Service. They have no cash value, are not redeemable for money or any other asset, are not transferable between accounts (a team workspace's shared pool is not a transfer — see section 5), and are forfeited when the account or workspace holding them is closed.
• The credit price of each generation is shown before you commit to it. Some features meter usage as it happens — for example, the agent charges credits based on the tokens it processes.
• If a generation fails on our side, the credits charged for it are automatically refunded to the balance that paid for it.
• Promotional codes and vouchers carry their own conditions, may expire, and may be withdrawn where we reasonably suspect abuse.

Subscriptions renew automatically each cycle until cancelled. You can cancel at any time through your account or the billing portal; cancellation takes effect at the end of the current cycle, and you keep access until then. Except where required by law or stated otherwise in these Terms, payments are non-refundable — including for partly used cycles and unspent credits.

We may change plan prices, credit allowances, or the credit cost of a generation. Changes to a subscription price take effect from your next billing cycle, and we will notify you before they do. Taxes required by law are added where applicable.

4. Billing Contexts

Every credit charge is made against a named context: your personal balance or a team workspace you hold a seat in. Work you file into a team project bills that team's pool; everything else follows the context you have selected. Where a charge is later refunded, the refund goes back to the pool that paid, even if you have since left that workspace.

5. Team Workspaces

A Team plan is held by an organization, which owns the workspace, its shared credit pool, and the work created in its projects. If you are a workspace owner or admin:

• You are responsible for who you invite and for having authority to share their email address with us for the invitation.
• You may set per-member credit caps and remove members; removing a member does not delete their personal account.

If you are a workspace member:

• Workspace admins can see your membership, role, credit usage drawn from the shared pool, and work created in shared workspace projects.
• A seat is a context, not a plan: it does not change your own subscription, and your personal balance stays yours.

6. Your Content

"Your Content" means everything you submit to the Service: uploads such as product and reference media, prompts and generation settings, avatar and voice source material, posts, listings, work postings, and applications.

You retain ownership of Your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, and display Your Content solely as needed to operate, secure, and improve the Service — including transmitting prompts and reference media to the third-party AI providers that render your generations (section 8). Content you choose to publish — a public creator profile, a marketplace listing, a community-board post, a work posting or application — is additionally licensed to us for display to its intended audience for as long as you keep it published.

You represent and warrant that:

• You own Your Content or hold all rights, licences, and consents needed to use it and to grant the licence above;
• Your Content does not infringe any third party's intellectual property, privacy, publicity, or other rights; and
• Where Your Content includes another person's personal data or likeness, you have that person's consent or another lawful basis.

Customer uploads are private by default. We do not use Your Content to train our own AI models.

7. Generated Content

"Generated Content" means the video, image, and audio the Service produces for you. Subject to these Terms, and to you having paid the credits for the generation, we assign to you all right, title, and interest we may hold in Generated Content, and you may use it for any lawful purpose, including commercially.

You acknowledge that:

• AI-generated output may not be protectable by copyright in every jurisdiction, and we cannot guarantee that you can enforce exclusive rights in it;
• Similar or identical output may be generated for other users from similar prompts — assignment of one output is not exclusivity over a style, concept, or subject;
• Generated Content may be inaccurate, and may unintentionally resemble existing works, people, or trademarks. You are responsible for reviewing it before use; and
• You are solely responsible for how you use Generated Content — including compliance with advertising law (truthful claims, disclosure requirements, endorsement rules), platform policies, and any rule requiring AI-generated or synthetic media to be labelled as such in your market.

8. Third-Party AI Providers

Generations run on third-party AI models. When you submit a generation, the prompt and reference media needed for that job are transmitted to the relevant provider to render the output, as described in our Privacy Policy. The set of providers can change as we add or retire models, and a model available today may be altered or withdrawn by its provider; we may substitute a reasonably equivalent model where that happens.

9. Avatars, Likeness, and Voice

The studio can create AI avatars, including clones built from recordings of a real person's face or voice. These rules are strict:

• You may only create a clone of your own likeness or voice, or one for which you hold documented, verifiable rights. Creating a clone of another person without authority is a material breach of these Terms and grounds for immediate account action.
• Listing an avatar on the marketplace is optional and may require identity verification before the listing goes live.
• By listing an avatar, you grant users who generate with it the right to use the resulting Generated Content in accordance with these Terms and any conditions stated on your listing. You may end a listing at any time; media already generated and delivered to other users is unaffected.
• You may delete an avatar, or withdraw consent to a clone of your likeness, at any time as described in the Privacy Policy.

10. Connected AI Assistants

You may authorise your own AI assistant to use the Service on your behalf through our published connection endpoint, using the OAuth consent flow at sign-in. Anything a connected client does — including spending credits — is done as you and billed to the context it names, and you are responsible for it. Spending through a connected client requires the client to confirm a quoted price before the charge is made. Keep your connected clients and their tokens secure, and revoke access for any client you no longer trust.

11. Work Marketplace

The work marketplace lets brands post paid work and lets members apply for it. CreatorCity is a venue only:

• Any engagement formed through the marketplace is a contract directly between the brand and the member. We are not a party to it, and we do not act as employer, agent, or guarantor for either side.
• Payment for marketplace work is arranged and settled directly between the brand and the member, outside the Service. We do not hold funds, provide escrow, or process payouts, and credits can never be used to pay for marketplace work.
• Verification badges reflect checks made at a point in time and are not an endorsement or a guarantee of any party, posting, or application. Carry out your own diligence before entering an engagement.
• Disputes about marketplace work are between the parties to it. We may, but are not obliged to, assist or to act on reports of misconduct.

12. Acceptable Use

You must not use the Service to create, upload, or publish:

• Content that is unlawful in Malaysia or in the market where you intend to use it, or that promotes illegal activity;
• Deceptive or misleading advertising, scams, or impersonation of any person or organization;
• Synthetic media of a real person without the rights described in section 9, including so-called deepfakes;
• Content that infringes intellectual property rights, or that violates another person's privacy or publicity rights;
• Sexual content involving minors (which we report to authorities), non-consensual sexual content, or content that sexualises real people without consent;
• Content that harasses, defames, or incites violence or hatred;
• Malware or content designed to compromise other systems.

You also must not:

• Probe, breach, or circumvent the Service's security, access controls, or credit metering;
• Scrape the Service, harvest other users' data, or access the Service by any automated means other than a connected client under section 10;
• Resell, sublicense, or share access to the Service or its generation capacity, except through the team seats and marketplace features we provide;
• Reverse engineer the Service except where the law grants that right notwithstanding this clause;
• Evade a suspension, restriction, or ban, including by opening a new account; or
• Use another user's published work or profile data outside the Service without their permission.

13. Moderation, Restriction, and Suspension

We may review content and activity to enforce these Terms, and we may remove content, refuse a generation, or act on an account where we reasonably believe these Terms have been breached. Account action is graduated where possible:

• Restricted — you keep access to your account and work, but cannot spend credits;
• Suspended — access to the Service is blocked while we investigate or permanently.

Where lawful and practical, we will tell you what happened and give you a chance to respond. We may act first and notify after where the breach creates risk to others, involves unlawful content, or is required by law. Credits are not refunded for periods of restriction or suspension caused by your breach.

14. Termination

You may close your account at any time. On closure, your content is deleted on the schedule set out in the Privacy Policy, and remaining credits are forfeited. We may terminate your account for material or repeated breach of these Terms, or on notice if we discontinue the Service, in which case we will give you a reasonable opportunity to export your work.

Sections that by their nature survive termination — including sections 6 and 7 (as to work already delivered), 11, and 15 to 20 — survive it.

15. Our Intellectual Property

The Service — including its software, design, templates, platform avatars, and the CreatorCity name and marks — is owned by us or our licensors. These Terms grant you no rights in it beyond the limited right to use the Service while these Terms are in force. Feedback you choose to give us may be used without obligation to you.

16. Third-Party Services

The Service depends on third-party services — including Stripe for payments, our hosting and storage providers, and the AI providers in section 8 — and links to platforms where you may publish your work. Those services have their own terms, and we are not responsible for them. Their availability can affect the Service in ways outside our control.

17. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that Generated Content will meet your requirements or be usable for your intended purpose, or that any marketplace participant will perform. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including under the Consumer Protection Act 1999 (Malaysia) where it applies to you.

18. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or in connection with the Service — even if advised of the possibility. Our total aggregate liability for all claims arising out of or relating to the Service is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim and MYR 500.

Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, or for any other liability that cannot lawfully be limited.

19. Indemnity

You will indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from Your Content, your use of Generated Content, your marketplace engagements, your breach of these Terms, or your violation of any law or third-party right — except to the extent caused by our own breach of these Terms.

20. Governing Law and Disputes

These Terms are governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction over disputes arising out of or in connection with these Terms or the Service, and each party submits to that jurisdiction — without prejudice to any mandatory consumer protection you enjoy in your country of residence.

Before starting formal proceedings, contact us at the details in section 21 — most issues can be resolved directly.

21. Contact

Questions about these Terms can be sent to:

Lemon Sky Edge Sdn Bhd
Email: hi@creatorcity.ai
Address: M2-10-07 8Trium Tower, Jalan Cempaka SD 12/5, Bandar Sri Damansara, 52200 Kuala Lumpur, Malaysia

22. Changes to These Terms

We may amend these Terms as the Service, the law, or our business changes. Updated versions are published on this page with a revised effective date. Where a change materially affects your rights — for example, pricing mechanics, content licences, or dispute terms — we will notify account holders by email or in-app notice before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms; if you do not, stop using the Service and close your account.

23. General

These Terms, together with the documents they reference, are the entire agreement between you and us about the Service. If any provision is found unenforceable, the rest remain in effect. Our not enforcing a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, subject to these Terms continuing to apply. These Terms are published in English; where a translation is provided, the English version prevails.